ANNI RING

Shipping

All of our orders over $500 are processed Monday thru Friday via Fedex. All Fedex rates are calculated automatically upon checkout and are based on your address and the insurance needed to ship your piece. You will receive a tracking notification once your item has been dispatched. Our packages are insured and require an adult signature upon receiving. We do not offer shipment to PO Boxes at this time.

One of a Kind (or as we call it OOAK Pieces)

Our One of a Kind Assortment offers ready to ship items. If shipping the item as is, you can expect this item to ship in 1-2 business days from order placement. If requesting a Size Alteration, you can expect the item to ship in 1-2 weeks. 

Made to Order

Our Made to Order items are made to the individuals specifications,  and thus require a 6-8 week lead time. Once your item is completed a member of our team will contact you directly to schedule your delivery and ensure that someone will be home to sign for the parcel. 

Holiday & Sale Shipments

If shopping during the holidays, or one of our two annual sales, processing times can vary. Please expect an elongated timeline. 

Returns

Ordering online does not always guarantee a perfect match. STVDIO accepts returns and exchanges on all online items up to ten days after the piece is received.  All items must be returned in their original condition and packaging within that ten day period, using a label provided by STVDIO. The pieces must not show any signs of wear or damage. All refunds will be issued in the form of store credit.

STVDIO reserves the right to reject any returns that show signs of wear, damage, alterations, or unreasonable returns.

STVDIO does not accept returns or cancellations on Custom Jewelry.

Jewelry Care

Fine Jewelry is fine, and we recommend treating it that way. While all of our Jewelry is made and designed to be worn daily, it is not intended to be worn 24/7. Having a thorough understanding of when and when not to wear your pieces is crucial to ensuring it’s longevity, so that your cherished pieces can be worn for years to come. As a general rule of thumb, we recommend not wearing any of our pieces when around any sort of moisture. This could include but is not limited to exercising, bathing, doing the dishes, gardening, cleaning, or applying lotions or products.

If you have any questions about how to care for your piece, please do not hesitate to reach out, so we can provide instructions on how to clean your item in the most responsible and safe way.

Jewelry Cleaning

All of STVDIO’s Jewelry can be cleaned using a soft toothbrush, lukewarm water, and a touch of dish soap. Make sure to pat the piece dry after cleaning. We also recommend having your piece professionally cleaned, as well as the settings checked at least once, but in cases of delicate settings twice a year by a professional Jeweler. 

Our Diamond Channel Sets

We specialize in channel settings. We love that these settings are a durable daily wear setting, making them a great companion band for any engagement ring, ring stack, or a statement on their own. That being said, like all fine jewelry, they need a little TLC too, and Channels can tend to trap dirt and debris. We personally recommend purchasing an Ultrasonic Cleaner that can be used to clean the piece as needed, or whenever you feel like your stones are looking a little dull. We also recommend a professional cleaning and setting check once to twice a year by a professional jeweler.

Our Mixed Channel Sets

We offer a variety of Channel Sets using different materials, and some of these materials are more delicate and require a different type of wear and care. Channel Sets featuring Emeralds, Turquoise, and Jasper should not be cleaned using over the counter jewelry cleaner, or an Ultrasonic. These materials tend to be more porous and should avoid moisture as much as possible. When cleaning these materials, you can use a damp cloth, or a soft toothbrush with warm water and a drop of dish soap, and pat thoroughly dry. We do consider our mixed Channel Sets daily rings, but the key to keeping them in their best condition is really understanding when and when not to wear them. We also recommend a professional cleaning and setting check once to twice a year by a professional jeweler. Please follow our Jewelry Care Instructions for these pieces.

Diamond and Sapphire Center Stone Rings

We use a variety of settings in our Diamond and Sapphire Center Stone Rings. We recommend cleaning your beloved items with either a soft toothbrush with warm water and a drop of dish soap, a standard jewelry cleaner, or an Ultrasonic Cleaner. You can clean your item as needed, but at least once a month. We recommend setting checks with a Professional Jeweler at least once a year for bezel settings, and twice a year for Split, Prong, or Mixed Settings.

If you are looking for care instructions for a specific stone or setting, please reference our Glossary (Erica’s Jewelry Box) for a more in depth description of the stones and settings in your particular piece.